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At Oil Painting Haven, each painting is carefully prepared for delivery with the goal of ensuring that it arrives safely and meets your expectations. Because many of our paintings are individually hand-painted after an order is placed, our delivery process may include production, quality review, customer approval, drying, framing, packaging, and shipping.
1. Made-to-Order Production Time
Most Oil Painting Haven paintings are individually hand-painted after an order is placed.
Typical production time is approximately 10–14 days. Larger, highly detailed, customized, or complex paintings may require 2–3 weeks or longer to complete.
These timeframes are estimates rather than guaranteed completion dates. We prioritize the quality of the finished painting rather than rushing the production process.
If an order requires additional production time, we will communicate with you by email or WhatsApp.
2. Final Photo Approval Before Shipping
For made-to-order paintings, we will normally send photographs of the completed artwork for review before shipment.
If you would like adjustments to the painting, please let us know before approving it for shipment. Requested revisions may extend the overall production timeline.
We will not intentionally dispatch a made-to-order painting until the applicable approval process has been completed.
Custom artwork may be subject to additional approval and revision arrangements agreed for that specific order.
3. Drying, Framing and Final Preparation
After the painting is completed and approved, additional preparation may be required before shipment.
Depending on the order, this may include additional drying time, installation on a stretcher frame, installation of an outer frame, final quality inspection, protective packaging, and preparation for parcel or freight transportation.
Large paintings and heavily framed artwork may require additional preparation time because of their size and packaging requirements.
4. Shipping Charges
Standard shipping costs are included in the purchase price of your order.
Customers are not required to pay additional standard shipping charges after placing an order.
The purchase price also includes applicable shipping-related taxes, customs duties, import taxes, and other standard delivery-related charges applicable to the shipment.
Customers are therefore not expected to pay additional shipping charges or taxes when the order is delivered.
If a carrier or customs authority unexpectedly requests payment relating to an order for which these costs have already been included, please contact Oil Painting Haven before making payment so that we can assist.
5. Standard Shipping
After production, approval, drying, framing where applicable, and final preparation are completed, standard-size orders will be shipped using an appropriate international or domestic carrier.
Depending on the destination and package size, carriers may include DHL, FedEx, UPS, USPS, or other trusted international or local delivery partners.
For most standard shipments, estimated transit time after dispatch is approximately 5–10 business days.
Delivery times are estimates and may vary because of customs processing, weather, holidays, carrier delays, remote-area delivery, or other circumstances outside our reasonable control.
6. Framed Paintings Over 38 Inches — Ocean Freight
Framed paintings with any dimension greater than 38 inches will generally be shipped by ocean freight.
Ocean freight is used because large framed artwork may not be suitable for standard international parcel transportation.
The estimated ocean-freight transit time is approximately 28–35 days after dispatch.
Actual transit time may vary depending on vessel schedules, customs clearance, port conditions, weather, and other circumstances outside our reasonable control.
Once the shipment arrives in the destination country and completes the applicable import and transfer procedures, the artwork will be delivered by truck to the customer's delivery address.
Before final delivery, the truck driver or local delivery carrier will call the recipient in advance to confirm the delivery time.
Please make sure that the telephone number provided with your order is accurate and reachable.
Depending on the destination, the complete transportation process may include: ocean freight → customs clearance → domestic freight transfer → truck delivery.
7. Estimated Total Delivery Time
Because our paintings are individually hand-painted, total delivery time includes production, customer approval, drying, framing, packaging, and transportation.
A typical made-to-order process may include: Order placed → Hand painting → Quality review → Photo approval → Revisions if requested → Drying / framing → Packaging → Shipping.
For most standard-size orders, total delivery time is typically approximately 3–4 weeks, depending on production requirements, approval time, destination, and shipping method.
Framed paintings with any dimension greater than 38 inches generally require ocean freight. Ocean-freight transit time is approximately 28–35 days after dispatch, in addition to production and preparation time.
After the shipment arrives in the destination country, final delivery will be completed by truck. The truck driver or local carrier will contact the recipient by telephone in advance to confirm the delivery appointment.
Highly customized, complex, or unusually large orders may require additional time.
8. Tracking Information
Once your order has been dispatched and tracking information becomes available, we will provide the relevant tracking details by email, WhatsApp, or through your order information.
Tracking activity may not appear immediately after a shipping label is created.
Ocean freight tracking may work differently from standard parcel tracking. Delivery updates may also be provided directly by the freight company or final-mile carrier.
9. Customs, Duties and Taxes
Applicable shipping costs, customs duties, import taxes, sales taxes, VAT, GST, and other standard delivery-related charges are included in the purchase price of the order.
Customers are not expected to pay additional shipping fees, customs duties, or taxes upon delivery.
Oil Painting Haven is responsible for arranging the standard shipping and import-related charges necessary to complete delivery.
Customs procedures may occasionally delay an international shipment. Such delays do not normally result in additional charges to the customer.
If a carrier, customs authority, or delivery provider requests an unexpected shipping or tax payment, please contact us before making payment.
10. Shipping Address and Contact Information
Customers are responsible for providing a complete and accurate shipping address, telephone number, and email address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at support@oilpaintinghaven.com.
We will make reasonable efforts to update the address before dispatch.
Once a shipment has been handed over to the carrier, an address change may no longer be possible or may cause delivery delays.
11. Delivery Attempts and Appointments
Please monitor your tracking information after shipment.
Depending on the carrier, package size, and destination, a signature or delivery appointment may be required.
For oversized or ocean-freight deliveries, the local carrier will normally contact you in advance to arrange delivery.
Failure to respond to the carrier or repeated unsuccessful delivery attempts may result in delivery delays or additional costs caused by the failed delivery.
Where such additional costs result directly from inaccurate customer information, refusal of an agreed delivery, or repeated failure to receive the shipment, we may contact the customer to resolve the situation.
12. Delayed Shipments
Delivery dates provided by Oil Painting Haven or a carrier are estimates unless explicitly confirmed otherwise in writing.
Shipping may occasionally be delayed because of customs inspections, severe weather, public holidays, vessel or flight schedules, port congestion, carrier disruption, remote-area transportation, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed, please contact us and we will assist in checking its status with the carrier.
13. Lost Shipments
If tracking indicates that your order may have been lost in transit, please contact us at support@oilpaintinghaven.com.
We will work with the relevant carrier to investigate the shipment and determine the appropriate resolution.
Please do not assume that a shipment is lost solely because tracking has temporarily stopped updating, particularly during customs clearance or ocean freight transportation.
14. Damaged Shipments
We take special care when packaging paintings for transportation.
If your artwork arrives damaged, please contact us as soon as possible.
Please provide your order number, photographs of the damaged artwork, photographs of the outer packaging, photographs of the internal protective packaging, and photographs of the shipping label where possible.
Please keep the original packaging until we confirm that it is no longer required, as the carrier may request it during a damage investigation or claim.
We will review the situation and assist you in accordance with our Return & Refund Policy.
15. International Shipping
Oil Painting Haven ships to many international destinations.
Available destinations and transportation methods may vary depending on artwork dimensions and local transportation restrictions.
Large framed paintings may require ocean freight rather than standard parcel shipping.
If your country or required delivery method is not available at checkout, please contact us before placing your order.
16. Custom and Commercial Orders
Shipping arrangements for custom paintings, unusually large artwork, hotel projects, interior-design projects, restaurant projects, and other commercial orders may differ from standard consumer orders.
Production schedules, freight arrangements, delivery requirements, and other logistics may be specified separately in the quotation or order agreement.
Unless otherwise expressly agreed as part of a special commercial arrangement, quoted prices will include the shipping and tax charges necessary for delivery.
17. Contact Us
If you have questions about production time, shipping options, tracking, ocean freight, oversized delivery, or an existing order, please contact us.
Email: support@oilpaintinghaven.com
WhatsApp: +1 912-571-8090
Oil Painting Haven
oilpaintinghaven.com