We offer tailored services specifically designed to provide each customer with a personalized artistic experience. The core concept of this service is to permanently engrave your precious memories onto a canvas. Simply provide a photo you love, and we can transform it into an unforgettable oil painting. Whether capturing the warm moments of a family gathering, precious travel landscapes, or portraits full of memories, our service can fulfill your desires.
SECTION 1: Custom Size and Multiple Frame Options
We understand that each customer’s needs are unique, so our service allows you to freely choose the size of the oil painting to fit different display spaces. Additionally, you can customize the style of the frame based on personal aesthetic preferences at no additional cost, ensuring the finished product harmonizes with the surrounding environment, whether it be a living room, office, or bedroom. We believe art is not just about the canvas itself; how it is presented is equally important.
SECTION 2: Custom Style Options
Our custom art series offers a variety of styles for you to choose from (such as traditional oil painting, Van Gogh style, anime style, sketching, etc. Click to view all styles); if our existing styles do not meet your needs, you can provide images related to the style you want along with your photo, and our artists will design it especially for you at no extra charge.
SECTION 3: Top-notch Service Guarantee (After-sales Service Guarantee)
To enhance our customer service experience and ensure our customers can order from us without any concerns, we offer a special 30-day free return and exchange policy and two free frame replacements within a year.
SECTION 4: Our Custom Process (Simple and Fast)
Step 1: Choose the style you want from the Custom Art series, select your desired size after clicking, then proceed to checkout and make the payment. If the existing sizes do not meet your needs, please let us know via email (support@oilpaintinghaven.com) or WhatsApp (+1 912-571-8090), and we will provide you with a quote and create a unique payment link. (When you read this, I know what you're thinking—about our refund policy, which will be covered in the fourth section.) Please note: Ensure that the detailed shipping information and email are filled in correctly, as we prefer to use email and WhatsApp for communication.
Step 2: After completing the payment, send us your photo and ideas. We will promptly arrange for an experienced artist to design an electronic rendering for your approval, during which you can request unlimited modifications.
Step 3: Once you approve the electronic rendering, our artist will begin creating the order by hand for you. We will notify you via email when the artist starts the order. If you have any creative ideas during this process, please let us know, and we will incorporate them.
Step 4: Once the artist completes your order, we will send you a photo of the finished product for approval, allowing you unlimited modifications at this stage.
Step 5: After you approve the finished product, we will send you a document containing various free frame options, each with a code. All you need to do is inform us of the code, and we will arrange for our framing staff to add the frame. Once the framing is completed, we will arrange logistics for shipping and provide a tracking number for you to monitor the shipment’s progress. We will notify you via email or WhatsApp.
Step 6: Now, you just need to wait for your customized piece to be delivered to you.
SECTION 5: Refund and Return Policy for the Custom Art Series
If you request a refund during the electronic rendering process, we will deduct a symbolic $5 from the refund as compensation for the artist’s labor.
If you request a refund during the artist’s creation process, we will deduct 10%-30% from the refund based on the order's completion stage as compensation for the artist’s labor.
30-day free returns and exchanges: Please contact us via email and inform us of the reasons. We will provide a return label. Once our warehouse receives the returned item, we will arrange a refund promptly.
Any returns made without prior notification will not be accepted.
Regarding payment for the artist's labor, Oil Painting Haven solely acts as a bridge between consumers and artists, not making profits through this means, as our main business is selling oil paintings and custom oil paintings. The fee you pay goes directly to the artist. Creating art is not easy, and we hope for your understanding.
If you have any questions about this, please contact us as soon as possible, and we will address your concerns.
Thank you.
Best Regards
Custom Made Contact Information：
E-mail: support@oilpaintinghaven.com
Whatsapp: +1 912-571-8090